TRACING
TRACING AGENTS
DEBT COLLECTION
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Tracing of Individuals / Businesses
Introduction
Scope: We specialize in the tracing of absconded debtors/defendants/third parties and of
businesses/companies/close corporations (CC's).
We obtain residential and employment addresses of the debtors, businesses' trading addresses, and contact numbers.
Mission: We combine excellent tracing skills with the latest in computer technology to bring you
a tracing service that delivers results effectively and efficiently!
Experience: We are a relatively young company with three years of extensive experience and we can boast the
services of very experienced and dedicated personnel.
Client base: Our clientele are mainly attorneys and debt collecting companies.
Specialization
We specialize in the tracing of absconded debtors / defendants / third parties and of businesses (private businesses / companies / close corporations (CC's).
Information Traced
Individuals
We can supply a traced person's residential and/or employment address, (depending on our client's requirements) and contact number(s).
Businesses
When businesses are traced, we provide a trading address as well as the whereabouts and contact numbers of the owner(s) / signatory of the business. If the registration number of the business was not supplied in the instruction to us, we'll also obtain the registration number if the business is/was a registered company / CC.
If a business has more than one owner, and our client hasn't supplied a name of an owner he wants to be traced, we'll liaise with our client about which owner or what number of owners he wants to be traced.
When a business is not active any more, a short history of the business is supplied (what information can be obtained) and the current home and work addresses of the previous owner is supplied.
Feedback Format
Each type of trace is reported in a trace report set in a specific format which is easily
understandable and readable.
The report also specifies the expiry date and the fee.
The basic information to assist the client in identifying the case is also supplied in each report.
Coverage
We do tracing in all the nine provinces of South Africa. When we find that a debtor has left the country, we regard it as a non trace and send a "No Trace" report. If we could establish to which country the debtor has moved, we'll also supply this information in the "No Trace" report.
Methodology
We do "in-house" tracing via the Internet and telephone. We are subscribed to a number of credit bureau and information databases on the Internet where we obtain leads and basic information which is then verified and confirmed by making direct telephonic contact with either the debtor or family or friends or neighbours.
Timeframe
We attempt to send out our trace report within four weeks after receiving our client's instruction. Where undue difficulties are experienced with a certain case, a tracer will get in contact with the client to discuss with him/her the difficulties that are experienced that may cause the undue delay.
Retraces
When the sheriff had an unsuccessful service at the address we traced within the guarantee period, the client's account is credited for this specific trace and if the client so requests, the trace is redone.
Statements
Clients receive statements before / on the 25th of each month. The statement gives a report of traced cases not paid yet. It clearly indicates for which cases the guarantee period has elapsed and which are thus due to be paid by the end of the current month.
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